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Shop team hails new qualifications

PUBLISHED: 11:45 29 August 2009 | UPDATED: 15:07 14 July 2010

Volunteers and staff at a Wymondham charity shop have been praised after gaining a new qualification.

Break has teamed up with Education and Youth Services (EYS) to provide NVQs in customer service to the people that work in its charity shops.

Volunteers and staff at a Wymondham charity shop have been praised after gaining a new qualification.

Break has teamed up with Education and Youth Services (EYS) to provide NVQs in customer service to the people that work in its charity shops.

The first eight participants of the scheme, who all work at the Wymondham store, have achieved the qualification and been presented with their certificates.

The first graduates of the scheme are Janice Batten, Jean Bowen, Mary Fisher, Gloria Lachowycz, Mick Sewter, Elizabeth Smith, Beverly Everitt and Patricia Chaplin.

Funds generated from the Break retail chain of 36 shops across East Anglia and the West Country helps provide holidays and respite care breaks for children and adults with learning disabilities.

Lorraine Armstrong, retail area manager for Break, said: “We are delighted to be able to offer our volunteers and staff a qualification where they can develop and reinforce their skills - and give them all the confidence to deliver great customer service to our customers. It also 'gives something back', particularly to the volunteers that give their time freely to Break to support our shops.”

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