Millions spent in bid to keep power on in Norfolk and Suffolk
13:10 14 November 2014
Ciaran McCrickard Photography
Bosses at the company which runs the electricity network across Norfolk and Suffolk have pledged they are ready for wintry weather, after investing millions of pounds to keep power supplies running.
UK Power Networks are carrying out work in Bressingham today and were out trimming trees in Great Dunham earlier this week as part of their preparations.
And the company has also launched a new helpline number to call if there are any power cuts this winter, when keeping warm is particularly important.
The company has introduced one single phone number for customers to ring free from a landline in the event of a power cut on 0800 316 3105 or for the cost of a local call rate number from a mobile on 0333 323 2105.
Staff are also urging people to join the company’s free Priority Services Register for vulnerable customers. It entitles them to extra help such as updates or home visits.
To prepare for the winter weather the company has invested more than £500m in maintenance and upgrades this year, making sure its electricity networks are robust and reliable.
Pat Brooks said: “The new number will help people get in touch as soon as the power goes out and by joining our Priority Services Register vulnerable people can get the service they need in the event of a power cut.
“Following last year’s storms, we have invested millions in our equipment to ensure our network remains reliable, and we want to be prepared for all weather situations.
“In addition to our new number, we have added an extra 900 trained call handlers to help improve our customer response during periods of adverse weather.”
The EDP is backing this year’s Surviving Winter Appeal, led by Norfolk Community Foundation in partnership with Age UK Norfolk. It raises money to help those who can’t afford to heat their homes.
To request support from the Surviving Winter fund, contact Age UK Norfolk on 01603 787111.
Tips in a power cut:
- Notify UK Power Networks on 0800 316 3105.
- Use a corded phone which you can plug in, as cordless phones won’t work without power
- Dress warmly in several layers of clothing, stay in one room or even get into bed
- Take care if using candles, tea-lights and other naked flames
- Switch off electrical equipment, except one light so you know when the power comes back on
- Street lights may also be off so take care if you go out
- Look out for elderly neighbours; please consider taking them a flask of hot water or hot food