Hethersett woman’s anger after post left in rubbish bin

11:02 23 December 2011

A Hethersett woman has complained about a delivery blunder

A Hethersett woman has complained about a delivery blunder


A Hethersett woman said she was left “fuming” after a blundering postman left a parcel in her outdoor rubbish bin which was then emptied by the local council.

Sara Brown, 30, of Jaguar Road, arrived home on Monday morning following a weekend away to find a Royal Mail calling card pushed through her door.

The Avon representative had been expecting some items for her sales kit to be delivered and had ordered some Christmas presents online.

But instead of the card explaining a parcel was waiting for her at the local delivery office, it simply said a packet had been placed in her green recycling bin.

Yet when she checked the bin, she discovered to her frustration that it had been emptied before she had returned home.

And because no other details were left on the card, she has little idea of which item has gone missing making it difficult to claim for its value or replace it in the last few days leading up to Christmas.

She said: “I was absolutely fuming at the time. Who puts parcels in a rubbish bin?

“I drove down to the local post office and took the card into them. They said there wasn’t much they could do and gave me a claim form and said I would need to provide proof of posting to get my money back. But I don’t know what was binned.

“They did apologise but all they could tell me was to fill in the form.”

She added: “Now Christmas is less than a week away and I don’t know what I need to replace or what’s going to arrive. I just wonder if this has happened to other people.”

Valerie Antoine, a spokesman for Royal mail, said: “We would like to apologise to Ms Brown that the correct delivery procedures was not carried out when an attempt was made to delivery a package.

“A “sorry, you were out” card should have been posted through the door informing them that the package had been returned to the local delivery office and listing various options available to them to retrieve it.

“Our staff are always reminded of the appropriate action to take if a customer is unavailable to accept a delivery.”


  • Bennetts will help out....

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    Friday, December 23, 2011

  • The same thing happened to me last week - a very expensive Christmas present was in the parcel. Fortunately I got home before the recycling bin was emptied, so I didn't lose my parcel. Seems like this could be a common practise.

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    Rev Dave

    Friday, December 23, 2011

  • And they want to privatise these gonks? Mr Rowland Hill would have gone into fur trapping or selling top hats if he could have know his venerated PO would one day be so poorly run.

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    Friday, December 23, 2011

  • at least it cuts out the middleman

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    Friday, December 23, 2011

  • Royal Mail is a disgrace. Over priced and poor service

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    Jacob Burns

    Friday, December 23, 2011

  • Certain Royal Mail employees do leave a lot to be desired! All my post was delivered next door on one day, she eventually ambled round with it - 11am the next day - with some important documents etc that I was waiting for and containing personal information. It's not difficult is it?!

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    Mark Jeremy

    Friday, December 23, 2011

  • That`s got to be preferable to other peoples` junk mail being put through my letterbox. regularly. Hidden agenda:- The government WANTS the PO to fail. I`m sure there are a few people in the know waiting to mop up the profitable bits. St. Giles in Norwich a good place to start, or similar Lodges. Seb Coe a possibility, too.

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    Mad Brewer

    Friday, December 23, 2011

  • I have had two parcels in five days left on top of my postbox in full view of anyone who goes past.. I live on a main bus route. I complained about the first... then they went and did it again a few weeks later - that time it was raining and all the other post in there got soaked. I complained again... I don't hold out any hope for an answer from either ...

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    Saturday, December 24, 2011

  • Have she thought about contacting the green recycling bin's company to see if the parcel has turned up?

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    Tony Sutton

    Friday, December 23, 2011

  • sorry that should have been days, not weeks, though the way the post is around here it wouldn't surprise me !

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    Saturday, December 24, 2011

  • Thanks for all your comments. I had thought about contacting the council to see if it had been found, but to be honest without knowing what they were looking for at the time, it would have been like looking for a needle in a haystack. I've since found out that it wasnt my regular postman delivering that day, but was a christmas temp, nice to know staff are being vetted for suitability! and by the powers of deduction ive worked out it was my brothers christmas present, which thankfully is quite easy to replace - now just need to battle to get money back from Royal Mail for the value - Wish me luck! Merry Christmas all. Sara

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    Saturday, December 24, 2011

The views expressed in the above comments do not necessarily reflect the views of this site

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