Search

Ambulance takeover will shine a light on patient experience

PUBLISHED: 15:39 20 April 2017 | UPDATED: 15:39 20 April 2017

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

EEAST

Patient experience and what is done to improve services will be the focus of the latest ‘takeover’ week by the region’s ambulance service.

Running between Monday and Saturday next week, the East of England Ambulance Service NHS Trust (EAAST) will be sharing information and insight about its patient services and feedback, including the work of staff and volunteers within those clinical teams.

These teams help process information, feedback, and serious incidents which further improve the patient experience and development of staff and volunteers.

In addition, patient and staff stories will be used throughout the week.

Sandy Brown, Director of Nursing and Clinical Quality, said: “This is the first patient takeover week we’ve done, and we want to highlight the significant work done to help patients and their families feedback to the service, what we do with the information, and share first-person perspectives on care and improving services.

“Without knowing about patient experiences, it is harder to make decisions about how we progress – so the more we know, the more it can inform the training, development and education of our teams and the modelling of our service to enhance learning.

“We hope people take time to share the content and consider contacting us if they’ve needed to use the ambulance service recently, and thank everyone who takes the time to do this already.”

The Trust will be using #patienttakeover on social media platforms to promote the week and all of its content, which you can follow on Twitter, Instagram, and Facebook.

Other news

Yesterday, 17:43

A 52-year-old woman is cycling more than 100km through London in memory of her best friend.

Yesterday, 13:36

Queen Elizabeth visited a Norfolk rose stand at Royal Horticultural Society’s Chelsea Flower Show this week.

Yesterday, 08:28

A historic piano used in a Norfolk town’s earliest cinema has been donated to a heritage museum.

Yesterday, 06:00

Jamie Brown, head of knowledge and development at Archant, introduces Local Impact.

Most Read

Yesterday, 10:19

St Peter and St Paul Carbrooke Primary Academy is celebrating after it maintained its good Ofsted rating following a short inspection.

Read more
Yesterday, 10:58

Police were filmed breaking up an illegal rave in riot gear on Saturday in the third such event this month.

Read more
Network Rail
Tue, 11:14

A missing man who called his family to say he had fallen from his bike and injured his head has been found safe and well.

Read more
Tue, 07:44

Police are concerned about a missing man who called his family and suggested he’d fallen from his bike and injured his head.

Read more
Norfolk Police
Monday, May 14, 2018

One of the oldest bands in the British military is heading to Swaffham to mark the centenary of the First World War.

Read more
Town Council

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 19°C

min temp: 12°C

Show Job Lists

Digital Edition

Image
Read the Wymondham and Attleborough Mercury e-edition today
E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter